Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management, and purpose-built student accommodation (PBSA). We are seeking an energetic and driven Research and Admin Assistant to support our executive team in navigating the day-to-day research and operations.

As a Research and Admin Assistant, you will be a part of Wee Hur Hospitality Pte Ltd (Company), a wholly-owned subsidiary responsible for managing our PBSA brand Y Suites (www.ysuites.co). Reporting directly to the CEO/Founder, you’ll be tasked with providing market research, business ops, and administrative support crucial to the smooth functioning of the business. Your role will require seamless coordination with the founder, ensuring efficient communication and task management.

We are seeking a Research and Admin Assistant Executive with 3-5 years of experience in a market research and administrative role. The ideal candidate should possess excellent written and oral communication skills in English, and excellent writing skills. He or she should also display a strong understanding of business processes and needs. We value individuals who demonstrate energy, goal-oriented behavior, and a strong bias for action. Robust interpersonal, communication, and relationship-building skills are essential to excel in this role.

The right candidate will be dependable and proactive in following up on tasks, showcasing the ability to handle competing priorities effectively. Strong execution abilities, coupled with a high level of independence to work efficiently under stressful situations, are key attributes we look for in potential candidates. Being a team player and demonstrating collaborative abilities with others is also highly valued within our organization.

If you possess the required experience in market research and administration, combined with excellent communication and organizational skills, we encourage you to apply for this integral role within our organization.

Candidates are expected to start ASAP.

Please apply for this position via our careers page (https://www.ysuites.co/careers/) by 15th March 2024. We only review applications that are submitted via our career page.

Responsibilities:

1.   Executing administrative duties directly for the Founder.
2.   Coordinating appointment schedules by setting up Calendly invites based on advised timeslots from the Founder.
3.   Performing key market research for new business lines including competitors, industry, customer, business model, websites, ad assets, and marketing landscape.
4.   Coordination, project management, and communication among various keyholders
5.   Managing and building/curating a content repository and archive by researching/viewing various relevant content online and tagging/documenting them in a structured manner
6.   Using AI tools and professional skills to create strategic seeding of ideas and content form.
7.   Working with the founder directly on key projects such as building digital products using digital tools
8.   Performing daily operations duty concerning the setup of entity, brand, and/or assets, using various tools and using existing SOPs, and helping to create new SOPS and other important writings and documentation.
9.   Participating in WhatsApp chat channels and Founder meetings, recording minutes/action items, and ensuring follow-ups with pertinent parties to monitor task completion or delays.
10. Keeping track of important company financial projections and expenses on Google Sheets.
11. Work with the founder and external vendors to execute key marketing campaigns.
12. Managing important file storage, documentation, and other ops assets.
13. Facilitate coordination and communication on behalf of the Founder
14. Provide content and information support for the Founder’s business requirements, and help draft copywriting, outreach emails, PowerPoint presentations, etc.
15. Always assist the Founder in thinking about and implementing more innovative ways to improve business outcomes or processes.
16. Any other ad-hoc administrative tasks

Requirements:

1.   Minimum 3-4 years of experience in roles that heavily involve business/market research and copywriting.
2.   Have some experience in admin and operational support.
3.   Proficient in both written and oral English communication.
4.   Strong writing skills
5.   Strong Excel, PowerPoint, and Word skills with a growth mindset toward learning new skills
6.   Demonstrates high energy, goal-oriented approach, and a strong drive for achieving outcomes.
7.   Ability to problem-solve, troubleshoot, and resolve issues in the workplace
8.   Displays robust interpersonal, communication, and relationship-building skills.
9.   Reliable, proactive, and diligent in follow-up actions.
10. Capable of managing and prioritizing competing tasks effectively.
11. Demonstrates strong execution abilities in tasks and projects.
12. Meticulous, highly organized, and detail-oriented.
13. Highly independent and thrives in handling stressful situations.
14. Collaborative team player with a proactive attitude.
15. Must be active in several communications channels such as email, WhatsApp, Slack, WeChat, or Teams.
16. Willing to work 830 – 6 pm daily with a lunch break from 1230-130. Must be present to attend meetings and responsive on comms channel.

Key Performance Indicators:

·        Timely Execution of Administrative Tasks
·        Prompt Response Time
·        Internal Customer Satisfaction
·        Strong execution and delivery
·        Detailed, well-curated output, well organized.
·        Timely and prompt task follow-ups with relevant parties.
·        Quality outcomes and deliverables, meeting or exceeding standards set by the founder
·        Visibility and reporting in a timely manner

Apply before 15-03-2024

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Reservations and Sales Executive as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly-owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Reservations and Sales Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group, our PBSA operator(s) in Australia, our BD and marketing team in North Asia, agents in China, and other key stakeholders.

This position offers a dynamic and exciting environment in which you will be managing the pipeline of valuable leads and inquiries from various marketing and booking channels. As a Reservations and Sales Executive, you are the first impression of our company and brand and will be on the frontlines of customer service. You will be the person our customers and agent partners will depend on to fulfill their requests, clarify their concerns, or provide services that meet their needs. Your primary objectives are to achieve top customer satisfaction, fulfill revenue and lead conversion targets, as well as to ensure that all prospective leads are well nurtured throughout the customer buying journey.

This role is designed for working professionals (at least 5 years PQE) with a robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call center inquiries management, or sales within the hospitality industry, including service apartment and co-living brands, is an added advantage. Proficiency in Mandarin Chinese is preferred.

Please apply for this position via our careers page (https://www.ysuites.co/careers/) by 1st March. We only review applications that are submitted via our career page.
Candidates are expected to start by 15th March or 1st April 2024.

Responsibilities:

1.    To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2.    Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3.    Follow up with these lead connections pro-actively to convert them into our customer base
4.    To ensure a high level of customer satisfaction by providing exceptional customer service in line with our brand values
5.    Manage all inbound call enquiries from local and overseas customers
6.    To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7.    To document customer requests and customer profiles during the enquiries process
8.    To have a good grasp of the property management system to check room availabilities, log special requests, or check any other information relevant to customer enquiries.
9.    To provide training to all our agent partners worldwide as well as assist in live streaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire about during the sales process
11. Provide reliable and consistent support, offer services, and take requests through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and WeChat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow-up time
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on the outcome of interactions with leads and overall data analytics concerning leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17.  Coordinate sales efforts with BD team and agents in North Asia to convert prospective students into customers
18. Provide daily room occupancy and lead enquiry report, and market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist the marketing team in emailing direct marketing campaign banners and details to different lead segments within CRM database
20. Coordinate sales efforts with property staff in Australia, especially for property walk-in inspections and renewals
21.  Work closely with the marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Requirements:

1.    Bachelor’s degree with good honors
2.    Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3.    Exceptional verbal, reading, written, analytical, and reasoning skills are a must
4.    Robust interpersonal, communication, and relationship skills
5.    Proficiency in English is required, and proficiency in Mandarin Chinese preferred
6.    Familiarity with CRM best practices together with the ability to build lasting and strong customer relationships
7.    Strong Microsoft PowerPoint and Excel Skills desirable
8.    Must be energetic, goal-oriented, and outcome-driven with a strong bias for action
9.    Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho, etc) an advantage.
11. Experience with EDM software is an advantage.
12. Excellent time management and organizational skills
13. Dependable and proactive in follow-up
14. Ability to handle competing priorities and exercise clear and good judgment on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcomes and handle difficult negotiations and exchanges

Key Performance Indicators:

·       High leads conversion rate
·       Timely and proactive follow-up on leads when they are “hot” and compliance with KPI response time for all inquiry channels
·       Strong CSAT and NPS score based on industry benchmark and month-on-month data trajectory.
·       High score and SOP compliance in mystery call audits
·       Structured, organized, and timely qualification and followed up with all database leads through systematic workflow setup
·       High visibility and timely reporting to management on inquiries/conversion and lead management data
·       Develop actionable insights based on interactions with customers such as identifying customer sentiments or repeated factors underlying customer rejections.
·       Strong customer engagement following best practices and brand guidelines
·       Strong CRM knowledge and compliance with CRM best practices and SOP in periodic audits, must exceed minimum score threshold.
·       Strong product knowledge per training and SOP documentation
·       Demonstrate professionalism, customer service, and competence in call audits

Apply before 15-04-2024